For non-urgent issues. We'll get back to you within 24 hours.
❓ FAQ
Frequently Asked Questions
Quick answers to the most common questions. Don't see yours? Use the form above.
Open Minecraft Java Edition, click "Multiplayer", then "Add Server". Enter the IP play.colamc.fun and click "Join Server". Make sure you're on version 1.20.x or 1.21.x.
We accept eSewa for Nepal-based customers and UPI for India-based customers. All payments are processed instantly and items are delivered in-game within 60 seconds.
Log in every day to build your streak. Each consecutive day unlocks bigger rewards. Miss a day and your streak resets to 0. Hit 30 days to earn the exclusive Pirate King Pet!
Refunds are handled case-by-case within 7 days of purchase. Contact us on Discord with your transaction ID. Note: digital items already used in-game may not be eligible for refund.
Use /report <player> <reason> in-game, or create a ticket in our Discord #support channel. Provide screenshots or videos whenever possible.
Visit our Vote page — we list 5 partner voting sites where you can vote daily for free Berries, crate keys and streak rewards.
Visit our Apply page, fill out the form with your Minecraft username, Discord, age, timezone, and pick the role you want. We review all applications within 3 days.
No — COLA MC is open to everyone! Just connect with the IP. However, certain PvP zones, events and premium features may require specific ranks from our Store.
